Contact
Updated November 9, 2026
For help with subtitles, your account, a purchase or a privacy request, email [email protected].
Help us find the issue
Include your account email, what you were trying to do and the error message. For payment questions, include the Stripe receipt reference or purchase date. For a translation issue, include the task reference if available.
Do not email passwords, sign-in codes, full card details or sensitive subtitle files. If a content sample is needed, we will ask for a minimal example you are authorized to share.