Terms of Service

Updated November 9, 2026

These terms apply to Subtitle Translator at translatesubtitles.pro. Please read them before creating an account, submitting content or purchasing credits.

The service

Subtitle Translator translates existing plain-text SRT and VTT files, supports editing, and exports translated or bilingual subtitles. Free translation uses Google. AI translation uses Qwen-MT-Plus and requires account credits. Video/audio transcription and professional human translation are not included.

Machine translation can contain errors, omit nuance or handle terminology inconsistently. Review results before using them, particularly where mistakes could have legal, medical, financial or safety consequences. We do not guarantee a particular translation outcome or uninterrupted availability.

Accounts

Use an email address or Google account you control. Keep sign-in access secure and contact support if you suspect misuse. You must be legally able to enter into these terms, or use the service with the permission and supervision required by applicable law. The service is not intended for children under 13.

Your content and permissions

You retain your rights to uploaded content and your edits. You grant only the permission needed for us and our service providers to process, translate, store and deliver your content. You are responsible for having the rights and permissions needed to upload and translate it.

Do not upload illegal content, malware, payment card details, authentication secrets or content you are not authorized to disclose. Do not use the service to infringe rights, bypass usage limits, attack the service, manipulate credit balances or obtain repeated new-account rewards through false accounts.

Credits and purchases

The current one-time pack is 5,000 credits for USD 9.90. There is no subscription or automatic renewal. Credits do not expire, are not cash, cannot be transferred between accounts and are used only for eligible features of this service. Verified new accounts may receive a one-time 200-credit trial, subject to account and abuse-prevention limits.

The pricing page explains character counting, rounding and feature limits. A quote is shown before submission and validated by the server. Credits are deducted when a task starts; credits for unfinished text are returned if processing fails or is cancelled. Completed translations are charged. Retrying an existing task processes unfinished entries without charging again for completed text. Editing and downloads do not cost credits.

Stripe handles checkout. The payment total is shown before payment. Taxes or currency-conversion charges, where applicable, are shown or handled by the payment provider or your bank. A successful browser redirect is not proof of credit delivery; credits are added after server-side payment confirmation. Refunds and disputes may reverse the corresponding purchased credits.

Subtitle storage and deletion

AI subtitle content is kept for 60 days from task creation, then becomes inaccessible and is automatically cleared. Download your results before expiry. Editing and retries do not extend the retention period. Credit and payment records may remain for reconciliation and legal obligations. See the Privacy Policy for providers, international processing and backup limitations. We do not provide permanent file archiving.

Refunds

Our Refund Policy forms part of these terms. It does not limit mandatory consumer rights. Refunds are not issued automatically simply because a translation was downloaded or a task expired.

Availability and misuse

We may limit or suspend access to investigate abuse, security incidents, chargebacks or breaches of these terms. Where reasonably possible, we will explain significant account restrictions. Feature availability and future purchase pricing may change; material changes will be communicated appropriately. Existing statutory rights are unaffected.

Liability and consumer rights

To the extent permitted by applicable law, we are not responsible for indirect losses or decisions based on unreviewed machine translation. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including mandatory consumer protections. These terms do not require you to give up a right to seek a remedy available under applicable law.

Contact

For service, account or terms questions, email [email protected]. The payment merchant is identified on Stripe Checkout and your payment receipt.