Refund Policy

Updated November 9, 2026

Purchases are one-time credit packs. There is no subscription to cancel.

Unused purchases within 14 days

You may request a full refund within 14 days of purchase if the credits from that purchase have not been used. Contact [email protected] using your account email and include the purchase date or Stripe receipt reference. Do not send card details.

Purchases that have been used

If some purchased credits have been used, contact support with the issue. We will review the payment, remaining credits and task history before deciding what refund or remedy is appropriate. A refund is not guaranteed merely because machine translation differs from your preference. Mandatory rights under applicable law still apply.

Failed or cancelled tasks

Credits for unfinished text are returned to your account after a task fails or is cancelled. Successfully translated and saved text is charged. This credit return is separate from a cash refund of a purchase. Retrying a task does not charge again for completed translations.

How refunds are handled

Approved refunds are processed through Stripe to the original payment method. The time to appear depends on Stripe, your bank and payment method; we do not promise an exact posting date. Corresponding purchased credits are reversed. A refund or payment dispute may reduce your balance, including below zero if the refunded credits have already been spent, and further paid tasks require sufficient remaining credits.

Trial credits and expired files

Free trial credits have no cash refund value. Subtitle files expire 60 days after task creation, while credits do not expire. File expiry does not by itself create a right to a refund. Download results before their displayed expiry date.

Your legal rights

This policy is in addition to any mandatory consumer rights that apply to you. It does not exclude rights or remedies that cannot lawfully be excluded.