Privacy Policy

Updated November 9, 2026

This policy explains how Subtitle Translator processes information when you use the free translator, AI translation, sign-in and payments.

Who to contact

For privacy questions, access or deletion requests, contact [email protected]. We may need to verify that a request concerns your account before acting on it.

Subtitle content

The free SRT/VTT editor parses and edits files in your browser. When you use Google translation, subtitle text is sent to Google. The latest free-editor file and edits are saved automatically in local storage on this browser, until replaced or deleted. Use Delete draft on the upload screen to remove it. Session storage is also used when moving between the free and AI editors.

AI translation sends the original subtitle text, glossary and context you supply to Alibaba Cloud Model Studio (Qwen-MT-Plus). The current AI endpoint is in Beijing, China. Subtitle text, translations, file names and translation settings are stored in Cloudflare D1 so tasks can run in the background and you can return to edit or download them. This is cloud storage, not an offline-only feature.

60-day subtitle retention

AI subtitle content is available for 60 days from task creation. Editing, downloading or retrying does not extend this period. At expiry, access and retries stop. Scheduled cleanup clears subtitle text, translations, timecodes, file names and glossary/context content. A task still processing is stopped safely and its unprocessed credits returned before content cleanup completes.

We retain limited task identifiers, character counts and credit/payment records for account reconciliation, disputes and applicable legal obligations. Cloudflare database recovery backups follow Cloudflare’s recovery window and are not erased at the exact moment an online task expires. Data already downloaded to your device is under your control. Other providers process data under their own terms and retention policies.

Account and security data

We process your email address, optional Google profile name and Google account identifier, session records and credit balance. Google sign-in uses basic identity information; it does not grant us access to your Gmail messages or Drive files. Email sign-in uses a time-limited code. We store code verification hashes rather than a readable copy of the code.

Cloudflare processes network and request information to deliver and protect the service. Rate limiting and fraud prevention use limited request metadata and a protected network identifier for new-account trials. Service providers may retain technical logs according to their own settings and retention policies.

Payments and support

Stripe processes card and payment details. We store Stripe transaction identifiers, payment status, amounts and credit activity; we do not receive or store full card numbers or card security codes. If you contact support, we process the information you send to respond and investigate the issue. Please do not email payment card details or sensitive subtitle content.

Optional analytics

When configured, we use Google Analytics to understand page visits and Microsoft Clarity for interaction analysis and session recordings. These providers may process page/device information, network identifiers and analytics cookies. We do not intentionally send subtitle text, translations, file names, email addresses, task IDs or card details to these tools. Page content is explicitly masked for Clarity. Clarity is limited to public pages and stops before file upload or account interactions; it is not loaded on the AI workspace or pricing/account page. Analytics page locations omit query strings and fragments.

Analytics is enabled by default. You can turn it off using Analytics preferences in the footer. Turning off analytics does not affect translation, sign-in or payments. You can change your choice using Analytics preferences in the footer. Withdrawal stops future collection; it does not automatically delete data previously processed by the providers. We do not enable advertising personalization or send advertising consent.

Cookies and local storage

Necessary storage includes the sign-in session and your analytics preference. The free editor uses local storage for draft recovery and session storage when switching editors. Google Analytics and Clarity identifiers may be used while analytics is enabled. Your preference is remembered for up to six months unless you change it or clear your browser storage.

Providers and international processing

Our providers include Cloudflare (hosting, database, email and queues), Google (sign-in, basic translation and optional analytics), Alibaba Cloud (AI translation), Stripe (payments) and Microsoft (optional Clarity). Processing may take place outside your country, including China for the current AI endpoint. Upload only content you are authorized to share with these providers.

Provider information: Cloudflare, Google, Alibaba Cloud, Stripe, and Microsoft.

Your choices and rights

You may request access, correction or deletion of account information and subtitle content by contacting support. We assess requests under the laws that apply to you and may retain records needed for legal, accounting or fraud-prevention purposes. You can also turn off optional analytics at any time. The service is not intended for children under 13.

Changes

We will update this page when our data practices change. Material changes will be communicated where appropriate.